SHIPPING
We ship worldwide using FedEx domestically and UPS, USPS and freight upon request.
When you place your order, we ship immediately as available. Your online order will reflect an estimated shipping rate, which may be adjusted upon final shipment. Please note that shipping rates are weight-based and will be rounded up to the next pound to reflect the shipping carrier's billing policies. Handling fees may reflect in your shipping rate.
All ship dates are estimated in house dates. It is not a guaranteed shipping date.
Any cut off dates for pre-order items must be submitted at the time of ordering in the notes section.
Due to the high volume of orders on our bestselling styles, the estimated date may be pushed back to the next cut’s date as we fulfill on a first come first serve basis.It is the buyer’s responsibility to request a cancellation of any pre ordered items prior to shipping.
It is the buyer’s responsibility to provide the correct shipping address on the order, and if the order was placed under an incorrect address we are not responsible for the package lost in this manner.
Residential Packages
All residential packages require a direct signature. This policy is mandatory for all residential customers and it is the buyer's responsibility to contact FedEx to request a "hold for pickup" if necessary.
If a Home Delivery package has a direct signature service on it, can shipper or recipient still request it to a Hold at Location facility? Yes
If not, ground will attempt three times before have it in QA for return to sender? Yes
Recipient can still pickup at the station after the package returns to the station during those three attempts? Yes
Sign up for FedEx Delivery Manager for delivery alerts and Hold At Location request: https://www.fedex.com/apps/fdmenrollment/
Also available on your mobile App Store.
Any orders placed online are not subject to a confirmation via phone or email, unless directly requested by the customer, and all orders placed are considered final.
Shipping and handling charges are non-refundable. (Including but not limited to all refused and unaccepted packages) Shortages or damages are not replaceable; we will issue store credit.
Any damages are not subject to a refund, only store credit.
Any merchandise you return must be in the same condition you received it and in the original packaging.
RETURNS
Please note: Claims will not be processed until the Return Authorization form is filled out.
Returns will require authorization prior to returning any packages.
In order to receive a return authorization, please submit a return request using the form below.
Once our Returns Department has reviewed the form and images, we will determine if you qualify for a prepaid return label, please make sure to ship back the goods within one week of receiving the FedEx label.
If you are unsatisfied with our products for any other reason besides damages no return label will be provided by us and must be returned at your own cost.
Any cancellation prior to shipping must be submitted by the buyer in writing.
Please send us an email at: customer@peachloveca.com.
*A 20% Restocking Fee may apply for any unauthorized returns, refused packages, items that are not in their original packaging, or not in the full quantity that was sent
*All unapproved returns will be refused
*All sales of discounted/sale items are final